{"id":48448,"date":"2013-04-18T13:04:59","date_gmt":"2013-04-18T17:04:59","guid":{"rendered":"https:\/\/www.ucf.edu\/news\/?p=48448"},"modified":"2026-04-01T15:38:59","modified_gmt":"2026-04-01T19:38:59","slug":"rosen-alumni-bilgihan-albus-win-2012-2013-graduate-awards-of-excellence","status":"publish","type":"post","link":"https:\/\/www.ucf.edu\/news\/rosen-alumni-bilgihan-albus-win-2012-2013-graduate-awards-of-excellence\/","title":{"rendered":"Rosen Alumni Bilgihan, Albus Win 2012-2013 Graduate Awards of Excellence"},"content":{"rendered":"<p>Each spring, the 女仆AV\u2019s Division of Graduate Studies honors student excellence in academic achievement, teaching, research, leadership and community service with the Graduate Awards of Excellence. Among the 2012-2013 award winners were two recent graduates of UCF\u2019s Rosen College of Hospitality Management.<\/p>\n<p>Dr. Anil Bilgihan and Heidi Albus, who both graduated in 2012, received the college\u2019s Award for Outstanding Dissertation and the Award for Outstanding Master\u2019s Thesis, respectively.<\/p>\n<p>Bilgihan, who received a doctorate in hospitality education, won the award for the quality and contribution of his dissertation. His award-winning paper examined the concept of \u201conline customer experience\u201d, \u201cflow\u201d, and its role in influencing <a href=\"https:\/\/www.ucf.edu\/hospitality-tourism\/do-loyalty-schemes-benefit-hotel-performance\/\">online customers\u2019 loyalty to a hotel<\/a> booking website.<\/p>\n<p>\u201cThis study provided further insights to the researchers and industry leaders regarding the impact of hedonic and utilitarian features of a booking website on the overall flow experience of consumers,\u201d said one of the ad hoc committee members for this award. \u201cThe findings are of practical importance to enhance the \u2018e-loyalty\u2019 of consumers.\u201d<\/p>\n<p>Albus, who earned a master\u2019s degree in hospitality &amp; tourism management, won the Outstanding Master\u2019s Thesis\u00a0award for quality and contribution of her thesis research. Her award-winning paper examined the effects of Corporate Social Responsibility (CSR) on service recovery in terms of customer satisfaction, repeat patronage, word of mouth, and consumer trust in casual dining restaurants.<\/p>\n<p>\u201cThe experimental design that she used in her thesis is interesting and we don\u2019t see this type of data collection procedure in our field that often,\u201d said one of the ad hoc committee members for this award. \u201cI believe her thesis will contribute more valuable theoretical and practical implications.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"Each spring, the 女仆AV\u2019s Division of Graduate Studies honors student excellence in academic achievement, teaching, research, leadership and community service with the Graduate Awards of Excellence. Among the 2012-2013 award winners were two recent graduates of UCF\u2019s Rosen College of Hospitality Management. Dr. Anil Bilgihan and Heidi Albus, who both graduated in 2012, received the college\u2019s Award&hellip;","protected":false},"author":155,"featured_media":48450,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"template-twocol.php","format":"standard","meta":{"_acf_changed":false,"lazy_load_responsive_images_disabled":false,"footnotes":"","_links_to":"","_links_to_target":"","_wp_rev_ctl_limit":""},"categories":[1],"tags":[2211,15,4068,4758],"tu_author":[],"class_list":["post-48448","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-hospitality","tag-hospitality-management","tag-rosen-college-of-hospitality-management","tag-tourism"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Rosen Alumni Bilgihan, Albus Win 2012-2013 Graduate Awards of Excellence | 女仆AV 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